/* ============================================
   Customer Support AI Demo - Styles
   Premium Dark Theme with Glassmorphism
   ============================================ */

/* CSS Variables */
:root {
    /* Colors */
    --bg-primary: #0a0a0f;
    --bg-secondary: #12121a;
    --bg-tertiary: #1a1a2e;
    --bg-card: rgba(26, 26, 46, 0.6);
    --bg-card-hover: rgba(30, 30, 55, 0.8);

    --text-primary: #ffffff;
    --text-secondary: #a0a0b0;
    --text-muted: #6b6b7b;

    --accent-primary: #6366f1;
    --accent-secondary: #8b5cf6;
    --accent-gradient: linear-gradient(135deg, #6366f1 0%, #8b5cf6 100%);

    --success: #22c55e;
    --warning: #fbbf24;
    --error: #ef4444;
    --info: #3b82f6;

    --border-color: rgba(255, 255, 255, 0.08);
    --border-color-light: rgba(255, 255, 255, 0.12);

    /* Category Colors */
    --return-color: #f97316;
    --refund-color: #22c55e;
    --replacement-color: #3b82f6;

    /* Shadows */
    --shadow-sm: 0 2px 4px rgba(0, 0, 0, 0.2);
    --shadow-md: 0 4px 12px rgba(0, 0, 0, 0.3);
    --shadow-lg: 0 8px 24px rgba(0, 0, 0, 0.4);
    --shadow-glow: 0 0 40px rgba(99, 102, 241, 0.15);

    /* Typography */
    --font-family: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;
    --font-size-xs: 0.75rem;
    --font-size-sm: 0.875rem;
    --font-size-base: 1rem;
    --font-size-lg: 1.125rem;
    --font-size-xl: 1.25rem;
    --font-size-2xl: 1.5rem;

    /* Spacing */
    --spacing-xs: 0.25rem;
    --spacing-sm: 0.5rem;
    --spacing-md: 1rem;
    --spacing-lg: 1.5rem;
    --spacing-xl: 2rem;
    --spacing-2xl: 3rem;

    /* Border Radius */
    --radius-sm: 6px;
    --radius-md: 10px;
    --radius-lg: 16px;
    --radius-xl: 24px;
    --radius-full: 9999px;

    /* Transitions */
    --transition-fast: 150ms ease;
    --transition-base: 250ms ease;
    --transition-slow: 400ms ease;
}

/* Reset & Base */
*,
*::before,
*::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    font-size: 16px;
    scroll-behavior: smooth;
}

body {
    font-family: var(--font-family);
    background: var(--bg-primary);
    color: var(--text-primary);
    line-height: 1.6;
    min-height: 100vh;
    overflow-x: hidden;
}

/* Background Effects */
.bg-gradient {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background:
        radial-gradient(ellipse at 20% 20%, rgba(99, 102, 241, 0.12) 0%, transparent 50%),
        radial-gradient(ellipse at 80% 80%, rgba(139, 92, 246, 0.08) 0%, transparent 50%),
        radial-gradient(ellipse at 50% 50%, rgba(99, 102, 241, 0.05) 0%, transparent 70%);
    pointer-events: none;
    z-index: 0;
}

.bg-grid {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background-image:
        linear-gradient(rgba(255, 255, 255, 0.02) 1px, transparent 1px),
        linear-gradient(90deg, rgba(255, 255, 255, 0.02) 1px, transparent 1px);
    background-size: 60px 60px;
    pointer-events: none;
    z-index: 0;
}

.floating-orbs {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    pointer-events: none;
    z-index: 0;
    overflow: hidden;
}

.orb {
    position: absolute;
    border-radius: 50%;
    filter: blur(80px);
    opacity: 0.4;
    animation: float 20s infinite;
}

.orb-1 {
    width: 400px;
    height: 400px;
    background: var(--accent-primary);
    top: -100px;
    left: -100px;
    animation-delay: 0s;
}

.orb-2 {
    width: 300px;
    height: 300px;
    background: var(--accent-secondary);
    bottom: -50px;
    right: -50px;
    animation-delay: -7s;
}

.orb-3 {
    width: 200px;
    height: 200px;
    background: #60a5fa;
    top: 50%;
    left: 50%;
    animation-delay: -14s;
}

@keyframes float {

    0%,
    100% {
        transform: translate(0, 0) scale(1);
    }

    25% {
        transform: translate(50px, 50px) scale(1.1);
    }

    50% {
        transform: translate(20px, -30px) scale(0.95);
    }

    75% {
        transform: translate(-40px, 20px) scale(1.05);
    }
}

/* Header */
.header {
    position: sticky;
    top: 0;
    z-index: 100;
    background: rgba(10, 10, 15, 0.85);
    backdrop-filter: blur(20px);
    border-bottom: 1px solid var(--border-color);
    padding: var(--spacing-md) var(--spacing-xl);
}

.header-content {
    max-width: 1600px;
    margin: 0 auto;
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.logo {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.logo-icon {
    width: 44px;
    height: 44px;
    display: flex;
    align-items: center;
    justify-content: center;
}

.logo-icon img {
    width: 100%;
    height: 100%;
    object-fit: contain;
    border-radius: var(--radius-md);
}

.logo-icon svg {
    width: 24px;
    height: 24px;
    color: white;
}

.logo-text {
    display: flex;
    flex-direction: column;
}

.logo-title {
    font-size: var(--font-size-lg);
    font-weight: 700;
    background: var(--accent-gradient);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.logo-subtitle {
    font-size: var(--font-size-xs);
    color: var(--text-muted);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Header Navigation */
.header-nav {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.nav-link {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    color: var(--text-secondary);
    text-decoration: none;
    font-size: var(--font-size-sm);
    font-weight: 500;
    border-radius: var(--radius-md);
    transition: var(--transition-base);
    border: 1px solid transparent;
}

.nav-link svg {
    width: 18px;
    height: 18px;
}

.nav-link:hover {
    color: var(--text-primary);
    background: rgba(255, 255, 255, 0.05);
    border-color: var(--border-color);
}

.nav-link.active {
    color: var(--accent-primary);
    background: rgba(99, 102, 241, 0.1);
    border-color: rgba(99, 102, 241, 0.3);
}

.nav-link.active svg {
    color: var(--accent-primary);
}

.status-indicator {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background: rgba(34, 197, 94, 0.1);
    border: 1px solid rgba(34, 197, 94, 0.2);
    border-radius: var(--radius-full);
}

.status-dot {
    width: 8px;
    height: 8px;
    background: var(--success);
    border-radius: 50%;
    animation: pulse 2s infinite;
}

@keyframes pulse {

    0%,
    100% {
        opacity: 1;
        transform: scale(1);
    }

    50% {
        opacity: 0.7;
        transform: scale(1.1);
    }
}

.status-text {
    font-size: var(--font-size-sm);
    color: var(--success);
    font-weight: 500;
}

/* Main Container */
.main-container {
    position: relative;
    z-index: 1;
    max-width: 1600px;
    margin: 0 auto;
    padding: var(--spacing-xl);
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: var(--spacing-xl);
    min-height: calc(100vh - 80px);
}

/* Panel Styles */
.panel {
    background: var(--bg-card);
    backdrop-filter: blur(20px);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    box-shadow: var(--shadow-md), var(--shadow-glow);
}

.panel-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-lg);
    padding-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
}

.panel-icon {
    width: 40px;
    height: 40px;
    background: var(--accent-gradient);
    border-radius: var(--radius-md);
    display: flex;
    align-items: center;
    justify-content: center;
}

.panel-icon svg {
    width: 20px;
    height: 20px;
    color: white;
}

.panel-title {
    font-size: var(--font-size-xl);
    font-weight: 600;
}

/* Scenario Selection */
.scenario-section {
    margin-bottom: var(--spacing-lg);
}

.section-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.section-header h3 {
    font-size: var(--font-size-base);
    font-weight: 600;
    color: var(--text-secondary);
}

.step-badge {
    width: 24px;
    height: 24px;
    background: var(--accent-gradient);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
}

.step-badge svg {
    color: white;
}

.scenario-select-wrapper {
    position: relative;
}

.select-input {
    width: 100%;
    padding: var(--spacing-md) var(--spacing-lg);
    padding-right: 50px;
    background: var(--bg-tertiary);
    border: 2px solid var(--border-color-light);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-family: var(--font-family);
    font-size: var(--font-size-base);
    cursor: pointer;
    appearance: none;
    transition: all var(--transition-base);
}

.select-input:hover {
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 3px rgba(99, 102, 241, 0.1);
}

.select-input:focus {
    outline: none;
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 4px rgba(99, 102, 241, 0.15);
}

.select-input option {
    background: var(--bg-secondary);
    padding: var(--spacing-md);
}

.select-arrow {
    position: absolute;
    right: var(--spacing-md);
    top: 50%;
    transform: translateY(-50%);
    pointer-events: none;
    color: var(--text-muted);
}

.select-arrow svg {
    width: 20px;
    height: 20px;
}

/* Email Preview */
.email-preview {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-lg);
    animation: fadeIn 0.3s ease;
}

.email-preview.hidden {
    display: none;
}

@keyframes fadeIn {
    from {
        opacity: 0;
        transform: translateY(10px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.email-header-card {
    background: var(--bg-tertiary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.email-meta-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.email-meta-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.meta-label {
    font-size: var(--font-size-sm);
    color: var(--text-muted);
    font-weight: 500;
}

.meta-value {
    font-size: var(--font-size-sm);
    color: var(--text-primary);
    font-weight: 500;
}

.meta-value.support-email {
    color: var(--accent-primary);
    font-weight: 600;
}

.category-badge {
    padding: var(--spacing-xs) var(--spacing-md);
    border-radius: var(--radius-full);
    font-size: var(--font-size-xs);
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.category-badge.return {
    background: rgba(249, 115, 22, 0.15);
    color: var(--return-color);
    border: 1px solid rgba(249, 115, 22, 0.3);
}

.category-badge.refund {
    background: rgba(34, 197, 94, 0.15);
    color: var(--refund-color);
    border: 1px solid rgba(34, 197, 94, 0.3);
}

.category-badge.replacement {
    background: rgba(59, 130, 246, 0.15);
    color: var(--replacement-color);
    border: 1px solid rgba(59, 130, 246, 0.3);
}

.confidence-wrapper {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.confidence-indicator {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.confidence-bar-mini {
    width: 60px;
    height: 6px;
    background: rgba(255, 255, 255, 0.1);
    border-radius: var(--radius-full);
    overflow: hidden;
}

.confidence-fill-mini {
    height: 100%;
    background: var(--success);
    border-radius: var(--radius-full);
    transition: width var(--transition-slow);
}

.confidence-value-mini {
    font-size: var(--font-size-xs);
    font-weight: 700;
    color: var(--success);
}

/* Email Body */
.email-body-section {
    flex: 1;
    display: flex;
    flex-direction: column;
}

.section-label {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: var(--font-size-sm);
    color: var(--text-muted);
    font-weight: 600;
    margin-bottom: var(--spacing-sm);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.section-label svg {
    color: var(--accent-primary);
}

.email-body-content {
    flex: 1;
    min-height: 200px;
    max-height: 300px;
    overflow-y: auto;
    padding: var(--spacing-lg);
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    line-height: 1.8;
    color: var(--text-secondary);
    white-space: pre-wrap;
}

.email-body-content::-webkit-scrollbar {
    width: 6px;
}

.email-body-content::-webkit-scrollbar-track {
    background: transparent;
}

.email-body-content::-webkit-scrollbar-thumb {
    background: var(--border-color-light);
    border-radius: var(--radius-full);
}

/* Attachments */
.attachments-section {
    margin-top: auto;
}

.attachments-list {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.attachment-chip {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--bg-tertiary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    font-size: var(--font-size-sm);
    color: var(--text-secondary);
    cursor: pointer;
    transition: all var(--transition-base);
    text-decoration: none;
}

.attachment-chip:hover {
    background: var(--bg-card-hover);
    border-color: var(--accent-primary);
    color: var(--text-primary);
}

.attachment-chip svg {
    width: 16px;
    height: 16px;
    color: var(--accent-primary);
}

.attachment-chip .file-icon {
    color: var(--error);
}

.attachment-chip .image-icon {
    color: var(--info);
}

/* Empty State */
.empty-state {
    flex: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-md);
    padding: var(--spacing-2xl);
    text-align: center;
}

.empty-state.hidden {
    display: none;
}

.empty-icon {
    width: 80px;
    height: 80px;
    background: rgba(99, 102, 241, 0.1);
    border: 2px dashed var(--border-color-light);
    border-radius: var(--radius-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    margin-bottom: var(--spacing-sm);
}

.empty-icon svg {
    width: 40px;
    height: 40px;
    color: var(--text-muted);
}

.empty-state h3 {
    font-size: var(--font-size-lg);
    font-weight: 600;
    color: var(--text-primary);
}

.empty-state p {
    font-size: var(--font-size-sm);
    color: var(--text-muted);
    max-width: 280px;
}

/* Submit Section */
.submit-section {
    margin-top: var(--spacing-lg);
    padding-top: var(--spacing-lg);
    border-top: 1px solid var(--border-color);
    text-align: center;
}

.submit-btn {
    width: 100%;
    padding: var(--spacing-md) var(--spacing-xl);
    background: var(--accent-gradient);
    border: none;
    border-radius: var(--radius-md);
    color: white;
    font-family: var(--font-family);
    font-size: var(--font-size-base);
    font-weight: 600;
    cursor: pointer;
    transition: all var(--transition-base);
    box-shadow: 0 4px 16px rgba(99, 102, 241, 0.3);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-sm);
}

.submit-btn:hover:not(:disabled) {
    transform: translateY(-2px);
    box-shadow: 0 6px 24px rgba(99, 102, 241, 0.4);
}

.submit-btn:active:not(:disabled) {
    transform: translateY(0);
}

.submit-btn:disabled {
    opacity: 0.5;
    cursor: not-allowed;
}

.submit-btn svg {
    width: 20px;
    height: 20px;
}

.btn-content {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.btn-content.hidden {
    display: none;
}

.btn-loader {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.btn-loader.hidden {
    display: none;
}

.loader-spinner {
    width: 18px;
    height: 18px;
    border: 2px solid rgba(255, 255, 255, 0.3);
    border-top-color: white;
    border-radius: 50%;
    animation: spin 0.8s linear infinite;
}

@keyframes spin {
    to {
        transform: rotate(360deg);
    }
}

.submit-hint {
    margin-top: var(--spacing-sm);
    font-size: var(--font-size-xs);
    color: var(--text-muted);
}

/* Pipeline Timer */
.pipeline-timer {
    margin-left: auto;
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs) var(--spacing-md);
    background: rgba(99, 102, 241, 0.1);
    border: 1px solid rgba(99, 102, 241, 0.2);
    border-radius: var(--radius-full);
    font-size: var(--font-size-sm);
    font-weight: 600;
    color: var(--accent-primary);
    font-variant-numeric: tabular-nums;
}

.pipeline-timer.hidden {
    display: none;
}

.pipeline-timer svg {
    color: var(--accent-primary);
}

/* Pipeline Container */
.pipeline-container {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: 0;
    overflow-y: auto;
    padding-right: var(--spacing-sm);
}

.pipeline-container::-webkit-scrollbar {
    width: 6px;
}

.pipeline-container::-webkit-scrollbar-track {
    background: transparent;
}

.pipeline-container::-webkit-scrollbar-thumb {
    background: var(--border-color-light);
    border-radius: var(--radius-full);
}

/* Pipeline Step */
.pipeline-step {
    position: relative;
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    border-radius: var(--radius-md);
    transition: all var(--transition-base);
    margin-left: 20px;
}

.pipeline-step:not(.final)::before {
    content: '';
    position: absolute;
    left: 12px;
    top: 50px;
    bottom: -10px;
    width: 2px;
    background: var(--border-color);
    transition: background var(--transition-base);
}

.pipeline-step.completed::before {
    background: var(--success);
}

.pipeline-step.active::before {
    background: linear-gradient(to bottom, var(--accent-primary), var(--border-color));
}

.step-icon {
    width: 28px;
    height: 28px;
    min-width: 28px;
    background: var(--bg-tertiary);
    border: 2px solid var(--border-color);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    transition: all var(--transition-base);
    position: relative;
    z-index: 1;
}

.step-icon svg {
    width: 14px;
    height: 14px;
    color: var(--text-muted);
}

.pipeline-step.active .step-icon {
    background: var(--accent-gradient);
    border-color: var(--accent-primary);
    box-shadow: 0 0 20px rgba(99, 102, 241, 0.4);
    animation: pulseGlow 1.5s infinite;
}

.pipeline-step.active .step-icon svg {
    color: white;
}

.pipeline-step.completed .step-icon {
    background: var(--success);
    border-color: var(--success);
}

.pipeline-step.completed .step-icon svg {
    color: white;
}

.pipeline-step.error .step-icon {
    background: var(--error);
    border-color: var(--error);
}

@keyframes pulseGlow {

    0%,
    100% {
        box-shadow: 0 0 10px rgba(99, 102, 241, 0.3);
    }

    50% {
        box-shadow: 0 0 25px rgba(99, 102, 241, 0.6);
    }
}

.step-content {
    flex: 1;
}

.step-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-xs);
}

.step-header h4 {
    font-size: var(--font-size-sm);
    font-weight: 600;
    color: var(--text-primary);
}

.step-status {
    font-size: var(--font-size-xs);
    font-weight: 600;
    padding: 2px 8px;
    border-radius: var(--radius-full);
    text-transform: uppercase;
    letter-spacing: 0.3px;
}

.step-status.pending {
    background: rgba(107, 107, 123, 0.2);
    color: var(--text-muted);
}

.step-status.processing {
    background: rgba(99, 102, 241, 0.2);
    color: var(--accent-primary);
    animation: pulseBg 1s infinite;
}

@keyframes pulseBg {

    0%,
    100% {
        background: rgba(99, 102, 241, 0.2);
    }

    50% {
        background: rgba(99, 102, 241, 0.35);
    }
}

.step-status.completed {
    background: rgba(34, 197, 94, 0.2);
    color: var(--success);
}

.step-status.error {
    background: rgba(239, 68, 68, 0.2);
    color: var(--error);
}

.step-description {
    font-size: var(--font-size-xs);
    color: var(--text-muted);
    margin-bottom: var(--spacing-sm);
}

.step-result {
    margin-top: var(--spacing-sm);
    padding: var(--spacing-sm);
    background: rgba(34, 197, 94, 0.05);
    border: 1px solid rgba(34, 197, 94, 0.15);
    border-radius: var(--radius-sm);
    animation: fadeIn 0.3s ease;
}

.step-result.hidden {
    display: none;
}

.result-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    margin-bottom: var(--spacing-xs);
}

.result-card:last-child {
    margin-bottom: 0;
}

.result-label {
    font-size: var(--font-size-xs);
    color: var(--text-muted);
}

.result-value {
    font-size: var(--font-size-xs);
    font-weight: 700;
    padding: 2px 8px;
    border-radius: var(--radius-sm);
}

.result-value.category-return {
    background: rgba(249, 115, 22, 0.15);
    color: var(--return-color);
}

.result-value.category-refund {
    background: rgba(34, 197, 94, 0.15);
    color: var(--refund-color);
}

.result-value.category-replacement {
    background: rgba(59, 130, 246, 0.15);
    color: var(--replacement-color);
}

.confidence-bar {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    flex: 1;
    max-width: 120px;
}

.confidence-fill {
    height: 100%;
    background: var(--success);
    border-radius: var(--radius-full);
    transition: width var(--transition-slow);
}

.confidence-value {
    font-size: var(--font-size-xs);
    font-weight: 700;
    color: var(--success);
}

.result-files {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
}

.result-file {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: var(--font-size-xs);
    color: var(--text-secondary);
}

.result-file svg {
    width: 12px;
    height: 12px;
    color: var(--success);
}

.no-images-text {
    font-size: var(--font-size-xs);
    color: var(--text-muted);
    font-style: italic;
}

.verification-result {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-sm);
}

.verification-icon {
    width: 28px;
    height: 28px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
}

.verification-icon.success {
    background: rgba(34, 197, 94, 0.2);
}

.verification-icon.review {
    background: rgba(245, 158, 11, 0.2);
}

.verification-icon svg {
    width: 16px;
    height: 16px;
    color: var(--success);
}

.verification-icon.review svg {
    color: var(--warning, #f59e0b);
}

/* Show/hide icons based on state */
.verification-icon .icon-review {
    display: none;
}

.verification-icon.review .icon-success {
    display: none;
}

.verification-icon.review .icon-review {
    display: block;
}

.verification-text {
    display: flex;
    flex-direction: column;
}

.verification-status {
    font-size: var(--font-size-xs);
    font-weight: 600;
    color: var(--success);
}

/* Review state for verification result */
.verification-result.review .verification-status {
    color: var(--warning, #f59e0b);
}

.verification-result.review .verification-details {
    color: var(--warning, #f59e0b);
    opacity: 0.8;
}

.verification-details {
    font-size: 10px;
    color: var(--text-muted);
}

.policy-checks {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
}

.policy-check {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: var(--font-size-xs);
    color: var(--text-secondary);
}

.policy-check svg {
    color: var(--success);
}

.policy-check.passed svg {
    color: var(--success);
}

.policy-check.failed svg {
    color: var(--error);
}

.final-decision {
    text-align: center;
    padding: var(--spacing-md);
}

.final-decision.approved {
    background: rgba(34, 197, 94, 0.1);
    border-color: rgba(34, 197, 94, 0.2);
}

.final-decision.denied {
    background: rgba(239, 68, 68, 0.1);
    border-color: rgba(239, 68, 68, 0.2);
}

.decision-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-lg);
    background: var(--success);
    color: white;
    border-radius: var(--radius-full);
    font-size: var(--font-size-sm);
    font-weight: 700;
    margin-bottom: var(--spacing-sm);
}

.final-decision.denied .decision-badge {
    background: var(--error);
}

.decision-badge svg {
    width: 18px;
    height: 18px;
}

.decision-reason {
    font-size: var(--font-size-xs);
    color: var(--text-secondary);
    margin-bottom: var(--spacing-sm);
}

.decision-actions {
    display: flex;
    flex-direction: column;
    gap: 2px;
}

.action-item {
    font-size: 10px;
    color: var(--success);
}

.view-json-btn {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs) var(--spacing-sm);
    background: transparent;
    border: 1px solid var(--border-color-light);
    border-radius: var(--radius-sm);
    color: var(--text-secondary);
    font-size: var(--font-size-xs);
    cursor: pointer;
    transition: all var(--transition-fast);
    font-family: var(--font-family);
}

.view-json-btn:hover {
    background: var(--bg-tertiary);
    border-color: var(--accent-primary);
    color: var(--accent-primary);
}

/* Agent Logs */
.agent-logs-section {
    margin-top: var(--spacing-lg);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-color);
}

.logs-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-sm);
}

.logs-header h3 {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: var(--font-size-sm);
    font-weight: 600;
    color: var(--text-secondary);
}

.logs-header h3 svg {
    color: var(--accent-primary);
}

.logs-toggle {
    width: 28px;
    height: 28px;
    background: transparent;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all var(--transition-fast);
}

.logs-toggle:hover {
    background: var(--bg-tertiary);
    border-color: var(--accent-primary);
}

.logs-toggle svg {
    width: 16px;
    height: 16px;
    color: var(--text-muted);
    transition: transform var(--transition-fast);
}

.logs-toggle.collapsed svg {
    transform: rotate(-90deg);
}

.logs-container {
    max-height: 150px;
    overflow-y: auto;
    font-family: 'SF Mono', 'Consolas', monospace;
    font-size: 11px;
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    padding: var(--spacing-sm);
    transition: all var(--transition-base);
}

.logs-container.collapsed {
    max-height: 0;
    padding: 0 var(--spacing-sm);
    border-color: transparent;
    overflow: hidden;
}

.logs-container::-webkit-scrollbar {
    width: 4px;
}

.logs-container::-webkit-scrollbar-track {
    background: transparent;
}

.logs-container::-webkit-scrollbar-thumb {
    background: var(--border-color-light);
    border-radius: var(--radius-full);
}

.log-entry {
    display: flex;
    gap: var(--spacing-sm);
    padding: 2px 0;
    color: var(--text-muted);
}

.log-time {
    color: var(--text-muted);
    opacity: 0.6;
    min-width: 65px;
}

.log-message {
    flex: 1;
}

.log-entry.info .log-message {
    color: var(--info);
}

.log-entry.success .log-message {
    color: var(--success);
}

.log-entry.warning .log-message {
    color: var(--warning);
}

.log-entry.error .log-message {
    color: var(--error);
}

/* Modal */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.8);
    backdrop-filter: blur(8px);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: var(--spacing-lg);
    animation: fadeIn 0.2s ease;
}

.modal-overlay.hidden {
    display: none;
}

.modal-content {
    background: var(--bg-secondary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-lg);
    width: 100%;
    max-width: 700px;
    max-height: 80vh;
    display: flex;
    flex-direction: column;
    box-shadow: var(--shadow-lg);
    animation: slideUp 0.3s ease;
}

@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }

    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
}

.modal-header h3 {
    font-size: var(--font-size-lg);
    font-weight: 600;
}

.modal-close {
    width: 32px;
    height: 32px;
    background: transparent;
    border: 1px solid var(--border-color);
    border-radius: var(--radius-sm);
    display: flex;
    align-items: center;
    justify-content: center;
    cursor: pointer;
    transition: all var(--transition-fast);
}

.modal-close:hover {
    background: var(--bg-tertiary);
    border-color: var(--error);
}

.modal-close svg {
    width: 18px;
    height: 18px;
    color: var(--text-muted);
}

.modal-body {
    flex: 1;
    overflow: auto;
    padding: var(--spacing-lg);
}

#jsonContent {
    background: var(--bg-primary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: var(--spacing-lg);
    margin: 0;
    overflow-x: auto;
}

#jsonContent code {
    font-family: 'SF Mono', 'Consolas', monospace;
    font-size: var(--font-size-sm);
    color: var(--text-secondary);
    white-space: pre;
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: var(--spacing-sm);
    padding: var(--spacing-lg);
    border-top: 1px solid var(--border-color);
}

.modal-btn {
    padding: var(--spacing-sm) var(--spacing-lg);
    border-radius: var(--radius-md);
    font-family: var(--font-family);
    font-size: var(--font-size-sm);
    font-weight: 500;
    cursor: pointer;
    transition: all var(--transition-fast);
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.modal-btn.secondary {
    background: transparent;
    border: 1px solid var(--border-color);
    color: var(--text-secondary);
}

.modal-btn.secondary:hover {
    background: var(--bg-tertiary);
    border-color: var(--accent-primary);
    color: var(--text-primary);
}

.modal-btn.primary {
    background: var(--accent-gradient);
    border: none;
    color: white;
}

.modal-btn.primary:hover {
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(99, 102, 241, 0.3);
}

/* Responsive Design */
@media (max-width: 1200px) {
    .main-container {
        grid-template-columns: 1fr;
        padding: var(--spacing-md);
    }

    .panel {
        max-height: none;
    }
}

@media (max-width: 768px) {
    .header-content {
        flex-direction: column;
        gap: var(--spacing-md);
        text-align: center;
    }

    .logo {
        justify-content: center;
    }

    .email-meta-row {
        flex-direction: column;
        align-items: flex-start;
    }

    .modal-content {
        max-height: 90vh;
    }
}

/* Utility Classes */
.hidden {
    display: none !important;
}

/* Scrollbar Styles */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}

::-webkit-scrollbar-track {
    background: transparent;
}

::-webkit-scrollbar-thumb {
    background: var(--border-color-light);
    border-radius: var(--radius-full);
}

::-webkit-scrollbar-thumb:hover {
    background: var(--text-muted);
}

/* ============================================
   Adjudication Sub-Steps Styles
   ============================================ */

.substeps-container {
    display: flex;
    flex-direction: column;
    gap: 6px;
    padding: 8px;
    background: rgba(0, 0, 0, 0.2);
    border-radius: var(--radius-sm);
}

.substep {
    display: flex;
    align-items: center;
    gap: 10px;
    padding: 8px 12px;
    border-radius: var(--radius-sm);
    transition: all 0.3s ease;
    position: relative;
}

.substep.active {
    background: rgba(59, 130, 246, 0.15);
    border-left: 3px solid var(--info);
}

.substep.complete {
    opacity: 0.85;
}

.substep-indicator {
    font-size: 12px;
    min-width: 16px;
    text-align: center;
    transition: all 0.2s ease;
}

.substep-indicator.pending {
    color: var(--text-muted);
}

.substep-indicator.active {
    color: var(--info);
    animation: pulseIndicator 1s infinite;
}

.substep-indicator.complete {
    color: var(--success);
}

.substep-indicator.error {
    color: var(--danger);
}

.substep.error {
    background: rgba(239, 68, 68, 0.15);
    border-left: 3px solid var(--danger);
}

.substep.error .substep-status {
    color: var(--danger);
}

@keyframes pulseIndicator {

    0%,
    100% {
        opacity: 1;
        transform: scale(1);
    }

    50% {
        opacity: 0.6;
        transform: scale(1.2);
    }
}

.substep-name {
    font-weight: 500;
    font-size: var(--font-size-xs);
    color: var(--text-secondary);
    min-width: 130px;
}

.substep.active .substep-name {
    color: var(--text-primary);
}

.substep-status {
    font-size: var(--font-size-xs);
    color: var(--text-muted);
    flex: 1;
}

.substep.complete .substep-status {
    color: var(--success);
}

.substep.active .substep-status {
    color: var(--info);
}

.substep-detail {
    font-size: 10px;
    color: var(--text-muted);
    margin-top: 2px;
    padding-left: 26px;
    display: none;
}

.substep.complete .substep-detail:not(:empty) {
    display: block;
}

/* Decision Details - Reasoning and Explanation */
.decision-details {
    margin-top: var(--spacing-lg);
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.reasoning-section,
.explanation-section {
    background: var(--bg-tertiary);
    border: 1px solid var(--border-color);
    border-radius: var(--radius-md);
    padding: var(--spacing-md);
}

.reasoning-section h5,
.explanation-section h5 {
    font-size: var(--font-size-sm);
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-sm);
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.decision-reasoning,
.customer-explanation {
    font-size: var(--font-size-sm);
    color: var(--text-secondary);
    line-height: 1.6;
    margin: 0;
}

.final-decision.denied .reasoning-section {
    border-left: 3px solid var(--error);
}

.final-decision.approved .reasoning-section {
    border-left: 3px solid var(--success);
}

.final-decision.denied .explanation-section {
    border-left: 3px solid var(--warning);
}

.final-decision.approved .explanation-section {
    border-left: 3px solid var(--info);
}